I’m frustrated

no alerts. on the alerts page. I see them on my trips page but i reveive nothing. I use to then that stopped

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i have try every thing to get alert and I do not get them, I have even tried to say lost password to get the cookie I am suppose to receive but still nothing. no alerts. on the alerts page. I see them on my trips page but i reveive nothing. I use to then that stopped

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Doug Swalen December 21, 2011 21:49

Ever since they did the redesign it's been a mess. Prior to the redesign I could see the fare listed and restrict the alert to specific airlines. Now it's one big Charlie Foxtrot. Major thumbs down to FareCompare. You took what was once a pretty decent resource and wrecked it.

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- Thomas Swidler April 24, 2012 23:01
  
  I feel the same way. Including I am missing the historic data. The site is right now no good - period
  
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Ever since they did the redesign it's been a mess. Prior to the redesign I could see the fare listed and restrict the alert to specific airlines. Now it's one big Charlie Foxtrot. Major thumbs down to FareCompare. You took what was once a pretty decent resource and wrecked it.

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flyfish1217 January 06, 2012 10:00

I see this issue has been acknowledged, but have not seen any response. When can we expect an update from customer service?

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I see this issue has been acknowledged, but have not seen any response. When can we expect an update from customer service?

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I’m hoping this helps

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Isaiah Bruton (Official Rep) January 10, 2012 01:15

Hello,

We are making some changes and upgrades to our alerts system.

During this time alerts will not be sent out.

Once these changes and upgrades have been made we will begin sending alerts.

Please be patient with us as we do some needed maintenance.

Safe Travels
Isaiah

FareCompare
Customer Support

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- Wendy Williams February 14, 2012 00:19
  
  When do you expect updates to be complete?
  
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Hello, We are making some changes and upgrades to our alerts system. During this time alerts will not be sent out. Once these changes and upgrades have been made we will begin sending alerts. Please be patient with us as we do some needed maintenance. Safe Travels Isaiah FareCompare Customer Support

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flyfish1217 January 20, 2012 23:05

Thanks for the update. To further clarify the issue with my account, under "My Trips" only a handful of the trips list the price when the trip was created "at signup" (an " * " is listed), and zero/none of them have current pricing. In the "current price" column are " ** ".

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Thanks for the update. To further clarify the issue with my account, under "My Trips" only a handful of the trips list the price when the trip was created "at signup" (an " * " is listed), and zero/none of them have current pricing. In the "current price" column are " ** ".

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Wendy Williams January 24, 2012 18:21

I have the same issues as flyfish1217 as well as no access to historical data or stars showing if prices are a good deal. When do you expect the upgrades to be complete?

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I have the same issues as flyfish1217 as well as no access to historical data or stars showing if prices are a good deal. When do you expect the upgrades to be complete?

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flyfish1217 January 29, 2012 22:35

Another "symptom" to report: I've noticed the past 10 or so times I've accessed Farecompare.com and searched flights that the results do not show any flights into or out of Charlotte, NC for USAirways....yet CLT is a major USAir hub!!

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Another "symptom" to report: I've noticed the past 10 or so times I've accessed Farecompare.com and searched flights that the results do not show any flights into or out of Charlotte, NC for USAirways....yet CLT is a major USAir hub!!

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flyfish1217 February 22, 2012 02:11

Farecompare: Is it likely these issues will be resolved?

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Farecompare: Is it likely these issues will be resolved?

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no alerts. on the alerts page. I see them on my trips page but i reveive nothing. I use to then that stopped

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About this Question

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The mood in here

no alerts. on the alerts page. I see them on my trips page but i reveive nothing. I use to then that stopped Edit Subject

no alerts. on the alerts page. I see them on my trips page but i reveive nothing. I use to then that stopped

Edit Subject